ISO 9001:2000

ISO 9001: 2000 is an international standard related to quality management, applicable to any organization from all types of business sectors and activities.

ISO 9001:2000 is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance:

Customer focus : organizations depends on their customers, and therefore need to shape activities around the fulfilment of market need

Leadership : is needed to provide unity of purpose and direction

Involvement of people : creates an environment where people become fully involved in achieving the organization's objectives

Process approach : to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs to another

System approach to management : the effectiveness and efficiency of the organization depends on a systemised approach to work activities

Continual improvement : adopting this as a part of everyday culture is a key objective for an organization

Fact based decision-making : effective decisions are based on the logical and intuitive analysis of data and factual information

Mutually beneficial supplier relationships : such relationships will enhance the ability to create value.